Masterclasses → AUTUMN 2020 release

Self Help & Service Bots | AUTUMN 2020 new features (CORP-Ma-A20-4SH-EN)


Description
Welcome to this Self Help Masterclass! In this Masterclass, you will be introduced to AUTUMN 2020 new features, with a strong focus on the Virtual Agent, more precisely on its star features (whether they are new or they already existed), its creation wizard in the Online Studio, and its integration in Service Apps. You will also discover the new methods and options regarding the import of external content, directly from the Desktop Studio. Finally, you will have the chance to take a look at the new Studio Online's homepage, which aims at becoming the entry point for Writers, along with a demo of the Analytics module new features.

Language: English Course duration: 2 hours Course instructor: Estelle GUILBERT, Laurent DURIEU & Jean-... Version: AUTUMN 2020 Masterclass date: 13/10/2020

Content
  • MASTERCLASS
  • Virtual Agent creation wizard
  • Import external contents
  • Service Apps integration
  • Virtual Agent features
  • Online Studio Homepage
  • Analytics
  • SATISFACTION SURVEY
  • Self Help & Service Bots | AUTUMN 2020 new features - Satisfaction Survey
Completion rules
  • All units must be completed