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3. Service Apps → New features

What's new in AUTUMN 2020? (CORP-Ma-A20-1PM-EN)


Description
Welcome to this AUTUMN 2020 Masterclass! In this Masterclass, you will get a preview of Service Manager, Service Apps, Self Help and Service Bots AUTUMN 2020 new features. Plus, this Masterclass will also introduce the new partnership Self Help for Salesforce Service Cloud, thanks to a concept presentation and a live demo. Finally, the Product Marketing team will present you the deliverables which come with this release, along with the next steps.

Language: English Course duration: 45 minutes Course instructor: Loïc BESNARD, Benjamin DE MONCAN & Bob R... Version: AUTUMN 2020 Masterclass date: 07/10/2020

Content
  • MASTERCLASS
  • Service Manager AUTUMN 2020
  • Self Help AUTUMN 2020
  • Self Help for Salesforce Service Cloud
  • Deliverables AUTUMN 2020
  • SATISFACTION SURVEY
  • What's new in AUTUMN 2020? - Satisfaction Survey
Completion rules
  • All units must be completed
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