Service Bots → Training

Virtual Agent Writer [COBALT] (CORP-T-VAW-Cob-EN)


Description
Welcome to the Virtual Agent Writer training cursus! In this course, you will discover all there is to know to design a Virtual Agent, write conversational procedures in the Self Help Studio, in the COBALT version, and deploy them to enable end-users to access them. EasyVista's methodology and best practices will guide you through every step of this journey, and prepare you for the Virtual Agent Writer certification!

This course doesn't offer e-learning videos, but only the training's slides and Labs, in a PDF format.

Language: English Course duration: 8 hours Course instructor: Coralie PIRON Version: COBALT

Content
  • VIRTUAL AGENT PRESENTATION
  • Why a Virtual Agent?
  • What is a Virtual Agent?
  • Self Help & Service Bots
  • VIRTUAL AGENT MECHANISMS
  • How does Service Bots work?
  • Natural Language Processing (NLP)
  • The dictionary
  • Interoperability & data aggregation
  • Search Engine & Ranking
  • Specialization of the Virtual Agents
  • CONNECTION TO THE STUDIO
  • Lab #0: Connection to the Self Help Studio
  • PROJECT METHODOLOGY
  • A Knowledge Management project
  • The phases of a Service Bots project
  • CREATE AND TRAIN A VIRTUAL AGENT
  • Design Methodology
  • Lab #1: Define the identity of my Virtual Agent
  • The role of the Virtual Agent Coach
  • Train the Virtual Agent
  • WRITING BEST PRACTICES
  • Structuring projects
  • General recommendations
  • The metadata
  • Lab #2: My first Virtual Agent procedure
  • INTEGRATION
  • Integration possibilities
  • Service Apps integration
  • Lab #3: Integrate the Virtual Agent into Service Apps
  • External environment integration
  • Lab #4: Integrate the Virtual Agent via JavaScript
  • WRITING FIRST STEPS
  • Lab #5: Import and enrich the Social Database
  • Structures of the procedures
  • Exiting the dialogue
  • VA_LAB06.pdf
  • " * " branch
  • Lab #7: Create a qualification procedure
  • Lab #8: Train my Virtual Agent
  • ADVANCED WRITING
  • Lab #9: Call a standard connector
  • Lab #10: Create a contextual response
  • Wildcard Management
  • Lab #11: Manage open questions
  • Lab #12: Use tags
  • VIRTUAL AGENT WRITER RECAP
  • Virtual Agent Writer Essentials
  • SATISFACTION SURVEY
  • Virtual Agent Writer - Satisfaction Survey
  • ABOUT THE CERTIFICATION
  • Objective: Virtual Agent Writer certification
Completion rules
  • All units must be completed